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Let's Optimize Your Salesforce Investment
Expert Service
Shivanath Devinarayanan
I help organizations like yours maximize their Salesforce ROI through strategic optimization and smart license management.
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Challenges You Might Be Facing
- 1 You're seeing your Salesforce costs rise while ROI remains unclear
- 2 Your team is struggling with adoption and resisting change
- 3 Complex configurations are slowing down your processes
- 4 Technical debt is accumulating and impacting performance
My Approach to Your Success
1 Comprehensive Org Analysis
Review license use, unused custom objects, and the automations people actually click. Agentforce work fails first on data trust, not on the model. Persistent Systems put it plainly: agentic workflows surface long-standing issues around data trust, decision ownership, and accountability.
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2 Strategic License Optimization
Cut seats that nobody logs into, then decide who still needs a Salesforce screen. Parker Harris, who built Lightning, asked why anyone should log into Salesforce at all if Slackbot can carry the work. The org review has to answer that, not just renew the same SKU mix.
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3 Agentforce and Slack readiness
Salesforce collapsed 170 partner badges to 28 competencies. Specialization is the currency now: Agent Architect, Data Steward, Outcome Consultant. I assess whether the org can support Agentforce and Slack as the conversation layer, including Data Cloud readiness, before anyone quotes an agent project.
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Why does Salesforce optimization still start with the org?
Agentforce hit $800 million ARR in Q4 FY2026, up 169% year over year, with 29,000-plus cumulative deals. Agentforce plus Data 360 later printed $2.9 billion combined ARR. Slack revenue is approaching 3x since the 2021 acquisition. Those are not the numbers of a platform you ignore. They are the numbers of a platform that will punish a dirty org.
On March 31, 2026, Salesforce and Slack shipped 30-plus AI features that turn Slackbot into an MCP client across Agentforce, Slack Marketplace, and AppExchange. Internally, Salesforce said a Pipeline Management Agent through Slackbot eliminated 125,000 hours of SMB CRM updates in two months. Anthropic's RevOps team said Slack sped deal cycles by 60%. None of that works if the record model is a junk drawer.
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