I am Chief Digital Labor and Technology Officer at Asymbl, founder of Mindcat, and Salesforce MVP Hall of Fame. I run 200+ production agents, including MuleSoft Agent Fabric, with Slack as the system of context. Twenty years of Salesforce and integration is part of that work.
20+ Years Experience
200+ production agents
250+ Projects
Dreamforce 2026
Speaking twice at Moscone, September 16 and 17.
See the sessions →
What is digital labor, and why is Slack the system of context?
Digital labor is work software agents do inside the tools your people already use. The agent reads a request, pulls context, acts, and leaves a trail someone can review. Slack is the system of context because the decision and the exception already live in channels, threads, canvases, and files. Your CRM records what closed. Slack is where the discount got argued down.
I run that model as Chief Digital Labor and Technology Officer at Asymbl, with 200-plus production agents across recruiting, sales, legal review, and operations. Workflow Builder AI, Agent Kit, MCP, Agentforce in Slack, and MuleSoft Agent Fabric all inherit whoever can see the work. If you cannot name the owner after the agent acts, you have a demo. The Dark Factory is where I write that practice down.
If you want that first agent stood up on a job you already run, stand up production AI agents is the buying path. Bring the repetitive work. We pick one itch and put a person on the outcome.
Subscribe on Writing for the operating notes.
Agentforce that stays in production
Inventory, identity, named owners, a governed gateway, and traces around Agentforce. 200+ production agents. Hiring still starts at stand up production AI agents, then a consultation.
Nine offers, grouped by the work: agents, Slack, Salesforce, MuleSoft
Paid work starts with standing up a production agent, then a consultation. Slack is the system of context. MuleSoft is public Salesforce integration expertise. Agentforce method pages sit under Services.
Salesforce MVP Hall of Fame. I run 200+ production agents. Bring the repetitive job. We pick one itch and put a person on the outcome.
Salesforce Org Review & License Optimization
Cut costs, boost adoption, and streamline your Salesforce org through strategic optimization and license management.
- 30% average cost reduction
- Higher user adoption
- Streamlined processes
- Agentforce / Agent Fabric readiness assessment
Learn More
Stand up production AI agents
Pick the first repetitive job, put a governed agent on it, and talk to it in Slack.
- One documented workflow as digital labor
- The company talks to the agent in Slack
- Named reviewer and an audit trail
Learn More
AI Agent Governance & Operating Model Design
Design the context, permission, memory, and audit-trail architecture that turns AI agent pilots into governed, production-grade digital labor.
- Agent registry & audit-trail design
- Context, permission & memory governance audits
- Executive feedback-loop workshops
Learn More
Vendor Performance & Tech Debt Analysis
Optimize vendor relationships and eliminate technical bottlenecks for better system performance.
- Reduced maintenance costs
- Higher reliability
- Better vendor management
Learn More
Integration Architecture & Agent-Ready APIs
Design canonical data models and governed API layers so AI agents and enterprise systems can exchange data safely at scale.
- Canonical data model & anti-corruption layer design
- Headless CI/CD for integration platforms
- MuleSoft Agent Fabric / MCP tool governance
Learn More
M&A Portfolio Available
M&A Technology Advisory
Navigate complex tech integrations during mergers and acquisitions with expert guidance.
- Smooth tech consolidation
- Informed decisions
- Accelerated synergies
Learn More
Business Process Re-engineering
Transform outdated workflows into streamlined, efficient processes that scale with your business.
- Efficiency gains
- Team alignment
- Sustainable scaling
Learn More
Slack AI Governance & Implementation
Correct implementation of Slack AI, Workflow Builder, agents, and MCP integrations, with least-privilege access and audit-trail design from the start.
- OAuth app-approval governance
- Least-privilege MCP and agent scoping
- One agent inventory across Slack AI
Learn More
AI Success Stories Available
AI Integration & Automation
Choose which work an agent should run, which work still needs a human screen, and how review and ownership get assigned.
- Pilot-to-production operating model
- Long-tail computer-use vs API work
- Review loops that catch confident errors
Learn More
Nine offers. The Agentforce operating model sits with those services.
CDLTO at Asymbl, Salesforce MVP
I am Chief Digital Labor and Technology Officer at Asymbl, founder of Mindcat, and Salesforce MVP Hall of Fame. I run 200+ production agents, including MuleSoft Agent Fabric. Salesforce optimization, licenses, and M&A technology work stay on the services list because that work is still live.
Twenty years of Salesforce and integration is how the agent operating model got built. Book a consultation if you have one documented job that should already be an agent, or an org that needs review before it gets one.
Salesforce MVP Hall of Fame
Salesforce community recognition. Current Hall of Fame title. Named in the Summer 2014 Force.com MVP class.
Strategic Advisory Council Member
Standing council for the India campus Salesforce program. Named 11 September 2026.
Advisory Team Member
Sri Lanka Dreamin 2026 advisory team. Workshops, Circle of Success, global amplification, and speaker selection. Named by the Sri Lankan Salesforce Ohana.
Why Work With Me
My expertise spans across multiple domains, including Salesforce architecture, AI implementation, and M&A technology advisory. I specialize in:
- Strategic Salesforce Optimization Comprehensive analysis and optimization of your Salesforce org, including license management, user adoption strategies, and performance tuning.
- AI Integration & Automation Expert guidance on AI readiness, implementation strategy, and automation solutions that drive efficiency and innovation.
- Business Process Reengineering End-to-end process optimization and automation implementation to streamline operations and boost productivity.
- M&A Technology Advisory Comprehensive technology due diligence, integration planning, and execution support for mergers and acquisitions.
- Delivery Optimization Strategic management and optimization of offshore teams to ensure consistent, high-quality delivery and maximum efficiency.
By focusing on your organization's unique needs and culture, I ensure that every transformation initiative delivers tangible value and sustainable results.
Quoted in CIO
Coverage on News . I run 200+ production agents.
Industry Expertise
#### Salesforce Implementation Excellence
With over two decades of hands-on experience in the Salesforce ecosystem, I've successfully delivered complex implementations across various industries, including:
- Enterprise Solutions Architecting scalable solutions for Fortune 500 companies with complex business requirements View Enterprise Success Stories
- Healthcare & Life Sciences Implementing HIPAA-compliant solutions with specialized patient management workflows View Healthcare Portfolio
- Financial Services Building secure, compliant solutions for banking and insurance sectors
#### Thought Leadership & Innovation
As a recognized Salesforce MVP, I actively contribute to the ecosystem through:
- Conference Speaking Regular speaker at Dreamforce and regional Salesforce events, sharing insights on AI integration and optimization
- Community Leadership Leading Salesforce user groups and mentoring emerging professionals in the ecosystem
- Innovation Advocacy Pioneering AI adoption strategies and best practices for enterprise Salesforce implementations
Success Story: Global Manufacturer
Challenge
Complex Salesforce org with high technical debt, low adoption rates, and mounting licensing costs.
Solution
Implemented AI-driven automation , streamlined processes , and optimized licensing structure.
Results
30%
reduction in licensing costs
40%
improvement in user adoption
60%
faster reporting processes
Let's Transform Your Business Together
Schedule Your Free Strategic Consultation
Every organization's journey is unique. I'm here to understand your specific challenges and help craft a tailored solution that drives real business value. Let's have a conversation about your vision and how we can achieve it together.
- Expert guidance tailored to your needs
- Clear roadmap for transformation
- Proven strategies for success
- No-obligation consultation
Take the First Step
Schedule a free consultation to discuss your business needs and explore how we can optimize your Salesforce investment for maximum impact.
Personalized 30-minute session focused on your specific challenges
30 minutes
No obligation
Same-week slots
SHIVANATH DEVINARAYANAN · SALESFORCE MVP HALL OF FAME ·
SD
SHIVANATH DEVINARAYANAN · SALESFORCE MVP HALL OF FAME ·
SD
Book a free 30-minute consultation to discuss your Salesforce challenges and discover how we can optimize your organization for success.
About · Services · Portfolio · Success Stories · Writing · News · Events · Contact · Media kit · Privacy Policy