Shivanath Devinarayanan · Updated
On this page
MCP is how agents get tools. Host and map them on the gateway: client ID, access control, tool mapping, spike control, logging. Per-tenant entitlement belongs here as a pattern (business groups), not as a named customer pack.
MCP servers are tools, not a second estate. If the gateway cannot refuse the call, it is a leak. Canonical models and governed APIs so those tools have something honest to call are Integration Architecture . The gateway page is one front door .
Agents
Agentforce agents and peer workers call tools. They do not hold a private map of MCP servers.
Gateway
Client ID, access control, tool mapping, spike control, logging. Per-tenant entitlement belongs here as business groups, not as a named customer pack.
MCP servers
Tools on the right of the gateway. Hosted and mapped. If the gateway cannot refuse the call, it is not a tool. It is a leak.
Host, map, refuse
Agents sit on the left. The gateway is the middle. MCP servers sit on the right. Mapping is by tool name the policy can actually refuse. Spike control is a rate the runtime can read, not a slide after a bill.
Slack as a surface that calls these tools is surfaces . Scopes and MCP in channel are the lock on Slack AI Governance .
How to hire
Hiring starts with a governed production agent on one documented job, then a consultation.
Start at stand up production AI agents , then book a consultation . These pages are the operating model. The nine services remain the paid catalog.
SHIVANATH DEVINARAYANAN · SALESFORCE MVP HALL OF FAME ·
SD
SHIVANATH DEVINARAYANAN · SALESFORCE MVP HALL OF FAME ·
SD
Stand up the first production agent
Hiring starts with a governed production agent on one documented job, then a consultation.
Also in this file: Home · About · Services · Portfolio · Success Stories · Writing · Events · Contact · Media kit · Privacy Policy