Shivanath Devinarayanan · Updated
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Slack, email, web, scheduled. The surface changes. Identity, policy, and trail do not. Slack is where the company already talks. For scopes and MCP in channel, see Slack AI Governance for scopes and MCP in channel.
A scheduled job is still a surface. Machine identity is named. Client-credentials is the default when per-user identity is not required, as stated on identity . Agent versus human-screen work is AI Integration & Automation .
One runtime band
Four surfaces feed one runtime. Identity, policy, and trail do not change when the channel does.
- Slack Slack is where the company already talks. Scopes, MCP in channel, and Agentforce in Slack lock the Slack AI governance offer.
- Email Inbound mail as a task. Same identity, same policy, same trail. The mailbox is not a second estate.
- Web A form or a portal the company already runs. The page is a surface. The gateway is still the door.
- Scheduled A clock starts the run. Machine identity is named. Client-credentials is the default when per-user identity is not required.
Four surfaces, one runtime
Slack is where the company already talks. Email is inbound mail as a task. Web is a form or portal the company already runs. Scheduled is a clock. Four chips feed one runtime band. Architecture names interaction as layer one on seven layers .
The network hub is Agentforce Network . Tools those surfaces may call sit on governed MCP tools .
How to hire
Hiring starts with a governed production agent on one documented job, then a consultation.
Start at First Agent in Production , then book a consultation .
SHIVANATH DEVINARAYANAN · SALESFORCE MVP HALL OF FAME ·
SD
SHIVANATH DEVINARAYANAN · SALESFORCE MVP HALL OF FAME ·
SD
Stand up the first production agent
Hiring starts with a governed production agent on one documented job, then a consultation.
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