Shivanath Devinarayanan · Updated
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Agentforce is the Salesforce runtime. Architecture, identity, network, governance, and observability have to sit around it, or the org gets a demo that cannot be reviewed. Inventory, named owners, a governed gateway, and traces are how a fleet stays in production.
I run this operating model across 200+ production agents.
Delivery starts at First Agent in Production , then contact . The nine services are how you buy the work. The five-plane plant around Agentforce is digital labor .
Topics
Architecture, network, governance, and observability. Setup, identity, data, and documents sit with architecture. Each page is one move in the model I run across 200+ production agents.
4 topics
Architecture
The governed path a request walks.
- Setup Enable the org, then the first Service Agent.
- Identity Act as a named person, not a shared robot.
- Data Govern context before the agent acts.
- Documents Classify, extract, validate, then a named reviewer.
5 topics
Network
Registry, orchestration, tools, and surfaces.
- Registry Name every agent before you scale.
- Orchestration Pick how much LLM the path is allowed.
- A2A Wrap Agentforce as a peer.
- Tools MCP servers sit behind the gateway.
- Surfaces Meet the company where it already talks.
4 topics
Governance
Policies, owners, gateway, sensitive work.
- Policies Identity, field, row, and action.
- Owners A person owns the decision.
- Gateway One front door for tool and model calls.
- Sensitive work Isolation for restricted records.
3 topics
Observability
Traces, cost per run, and remaining room.
- Traces Replay the decision path.
- Cost Cost is per agent run.
- Capacity Remaining room, not a post-mortem.
How to hire
Hiring starts with a governed production agent on one documented job, then a consultation.
Start at First Agent in Production , then book a consultation .
SHIVANATH DEVINARAYANAN · SALESFORCE MVP HALL OF FAME ·
SD
SHIVANATH DEVINARAYANAN · SALESFORCE MVP HALL OF FAME ·
SD
Stand up the first production agent
Hiring starts with a governed production agent on one documented job, then a consultation.
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