Shivanath Devinarayanan · Updated
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Data 360 (Data Cloud) is the system of context. Agentforce is the system of agency. Context before agency. If the store is wrong, production will replay whatever the store got wrong, with the confidence of a live agent.
Org and license work before agents is Salesforce Optimization . Canonical models and governed APIs are Integration Architecture . This page is the split: context versus agency, and the three failure modes stated as architecture, not as a partner pitch.
Context
Data 360 is the system of context. Profiles, segments, and governed stores the agent is allowed to read. Context is not a prompt dump.
Agency
Agentforce is the system of agency. It acts. It does not replace a data platform, and it does not forgive an ungoverned store.
Three failure modes
- Agent-first delivery The agent ships before the store is governed. Production then replays bad data with confidence. Agency without context is a demo that looks live.
- Split scope CRM lands. Integration and the data platform stay in someone else's queue. The agent has no honest store to read, so it improvises.
- No root-cause on the data layer The agent stalls and the review looks at the prompt. The stall is often a missing field, a stale segment, or a permission the store already knew.
Agent-first delivery ships the worker before the store is governed. Split scope lands CRM and leaves integration and the data platform in someone else's queue. No root-cause on the data layer looks at the prompt when the stall is a missing field or a stale segment. Documents that become tools after review are a separate lane on documents .
How to hire
Hiring starts with a governed production agent on one documented job, then a consultation.
Start at stand up production AI agents , then book a consultation . These pages are the operating model. The nine services remain the paid catalog.
SHIVANATH DEVINARAYANAN · SALESFORCE MVP HALL OF FAME ·
SD
SHIVANATH DEVINARAYANAN · SALESFORCE MVP HALL OF FAME ·
SD
Stand up the first production agent
Hiring starts with a governed production agent on one documented job, then a consultation.
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