Shivanath Devinarayanan · Updated
On this page
Slack, email, web, scheduled. The surface changes. Identity, policy, and trail do not. Slack is the primary surface on this site already. This page points at Slack AI Governance for scopes and MCP in channel.
A scheduled job is still a surface. Machine identity is named. Client-credentials is the default when per-user identity is not required, as stated on identity . Agent versus human-screen work is AI Integration & Automation .
One runtime band
Four surfaces feed one runtime. Identity, policy, and trail do not change when the channel does.
- Slack The primary surface on this site. Scopes, MCP in channel, and Agentforce in Slack are the lock on the Slack AI governance offer.
- Email Inbound mail as a task. Same identity, same policy, same trail. The mailbox is not a second estate.
- Web A form or a portal the company already runs. The page is a surface. The gateway is still the door.
- Scheduled A clock starts the run. Machine identity is named. Client-credentials is the default when per-user identity is not required.
Four surfaces, one runtime
Slack is where the company already talks. Email is inbound mail as a task. Web is a form or portal the company already runs. Scheduled is a clock. Four chips feed one runtime band. Architecture names interaction as layer one on seven layers .
The network hub is Agentforce Network . Tools those surfaces may call sit on governed MCP tools .
How to hire
Hiring starts with a governed production agent on one documented job, then a consultation.
Start at stand up production AI agents , then book a consultation . These pages are the operating model. The nine services remain the paid catalog.
SHIVANATH DEVINARAYANAN · SALESFORCE MVP HALL OF FAME ·
SD
SHIVANATH DEVINARAYANAN · SALESFORCE MVP HALL OF FAME ·
SD
Stand up the first production agent
Hiring starts with a governed production agent on one documented job, then a consultation.
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